Refund policy

At pomuil.us, we want you to be absolutely delighted with your purchase. If a product doesn't meet your expectations, our streamlined return process ensures you can shop with total peace of mind.

01. Our 30-Day Risk-Free Window

We offer a 30-day return policy, giving you plenty of time to decide if your purchase is right for you.

  • Eligibility: We accept returns for any reason—whether the item is defective, damaged, or you have simply changed your mind.

  • Item Condition: To qualify for a full refund, items must be returned in their original, unused condition, complete with all original tags, accessories, and packaging.

02. 100% Free Returns (No Hidden Fees)

We believe that returning an item should never cost you extra.

  • Prepaid Labels: Every order is shipped with a prepaid return shipping label included inside the package.

  • Zero Costs: Using our prepaid label is completely free. We do not charge for return shipping, and there are no restocking fees subtracted from your refund.

03. How to Start Your Return

Returning your item is a simple 3-step process:

  1. Secure: Place the item back into its original box or mailer.

  2. Affix: Attach the prepaid return label (found in your original shipment) to the outside of the package.

  3. Dispatch: Drop the package off at any authorized mail carrier location or local post office.

04. International Returns Center

If you have misplaced your prepaid label or require manual shipping, please contact support@pomuil.us before sending your package. Authorized returns should be sent to our global fulfillment center:

Recipient: pomuil.us Returns Department

Tel: +86 15257973303 / +86 190 58118519

Email: support@pomuil.us

Address: 3772 Polk Street
Goose Creek South Carolina 85716 United States

05. Swift Refund Processing

We value your time and aim to get your money back to you quickly:

  • Inspection: Once our warehouse receives and verifies your return, we will notify you via email.

  • Timeline: Your refund will be issued to your original payment method within 7 business days of receipt.

06. Exchanges

If you would prefer a different size, color, or style, simply follow the return steps above and notify us of your preferred exchange item via email. We will ship your new selection as soon as your return is processed.